Boudoir and Glamour Photograhphy Terms and Policies

Credit Card Privacy Policy

Payment details, including name, surname, billing address and debit and credit card information, submitted to Boudoir and Glamour Photography (bandgphotography.co.uk)  (“Payment Details”) will be processed by our online payment provider Paypal who will process & store such information in accordance with its own privacy policy. Please note that Boudoir and Glamour Photography (bandgphotography.co.uk)  does not accept any responsibility or liability for Paypal’s privacy policy.  By submitting your Payment Details you consent to such transfer, storage and processing by Paypal. All payment transactions will be encrypted using SSL technology. Boudoir and Glamour Photography (bandgphotography.co.uk)  and Paypal will take all steps reasonably necessary to ensure that your data is treated securely.

Certain Details excluding Card Numbers and Card Security Codes will be retained by Boudoir and Glamour Photography (bandgphotography.co.uk)  for administrative and legal purposes and will be treated in accordance with this Privacy Policy. These Details will be stored by Boudoir and Glamour Photography (bandgphotography.co.uk)  for approximately 6 months after the expiration of any purchased vouchers and thereafter the Details will be deleted.

Cancellation Policy

Boudoir and Glamour Photography (bandgphotography.co.uk)   reserves the right to cancel a booking if the Client is not punctual and or they have not adhered to health and safety instructions and or if they are at fault for damaging equipment or Furtiture and or fixtures and fitting within the studio . The Client may be liable to Boudoir and Glamour Photography (bandgphotography.co.uk)  for the full cost of the session plus damages and loss of earnings.

Photo Sessions

  1. Clients are permitted to cancel a photo booking up until 48 hours prior to the allotted date. If a photo shoot session is cancelled prior to the 48 hour cancellation policy then the client will be offered a  refund of the booking fee or the opportunity to reschedule for a later date.  Cancelling within 48hrs notice will incur a cancellation fee of £25.00 if the Makeup artist is required and booked, as our Makeup professional is freelance and travels to the studio for our clients.
  2. Clients may cancel or re-arrange a Boudoir party up until 1 week (7 Days) of the allocated date, cancelling thereafter an agreed fee of the clients deposit will be refunded to the customer at the owners discretion.
  3. Boudoir and Glamour Photography (bandgphotography.co.uk)   works on a no obligation promise that if you do not like the photographs then Boudoir and Glamour Photography (bandgphotography.co.uk)  will not charge you nor will you be given any photographs from the session. You simply walk away.

Viewing  Sessions

Clients are permitted to cancel a viewing Session up until 48 hours prior to the allotted date. Cancelling within 48hrs notice will incur a cancellation / re booking fee of £25.00.   The £25.00 cancellation / re booking fee may be applied to an subsequent order at the desecration of Boudoir and Glamour Photography (bandgphotography.co.uk)

Complaints and Refunds

If the Client is unhappy with a product, or the service provided, then the Client should contact Boudoir and Glamour Photography (bandgphotography.co.uk)  with the complaint within 7 days from the receipt of the products detailing any issues.  Boudoir and Glamour Photography (bandgphotography.co.uk)  will manage the complaint on an individual basis that will not affect the Client’s statutory rights.

Boudoir and Glamour Photography (bandgphotography.co.uk)  will determine and authorise refunds on this basis and any refund issued will be returned to the Client in a timely manner. The refund mechanism will be discussed and agreed between the Client and Boudoir and Glamour Photography (bandgphotography.co.uk)  but generally the refund will reach the Client via the mechanism the Client used initially.

Boudoir and Glamour Photography (bandgphotography.co.uk)   will not be liable for any claims for consequential loses howsoever caused.

In Person Viewings Sales Refunds

For in person viewings the client has a 24 hour cooling off period, after this time Boudoir and Glamour Photography (bandgphotography.co.uk)  will carry out works necessary to produce the clients order and proceed with the order.   Once orders are deemed completed (in house) and passed to our external suppliers then no refund is offered unless the finished product is deemed faulty or does not match the customer requirements noted on the customer order form.  Customers are permitted 7 days from the date of delivery to notify Boudoir and Glamour Photography (bandgphotography.co.uk)  of any such claim.

Delivery and Collection of completed works.

We treat each sale on an individual basis and the Client will be notified at the point of sale as to an estimated delivery time following the viewing . We endeavour to keep to a tight schedule making a quick turn-around time. If the Client orders a product that is produced outside of the studio then the average timeframe for receiving the product is approximately 21-28 days.

Unless stated on the customer order form the client is required to collect and inspect their completed order from the studio.  Should delivery be offered, the method of delivery will be either by post or by courier (at additional cost).

Boudoir and Glamour Photography (bandgphotography.co.uk)  will notify the client once their order is ready for collection from the studio.  It may be necessary to schedule an appointment to collect the finished order depending on studio commitments.

 

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